Validating a survey

Posted by / 15-Apr-2020 19:55

Validating a survey

This article provides information about troubleshooting issues in the Voice of the Customer solution.

If the Voice of the Customer solution is accidentally deleted or misconfigured, it might not be able to receive survey responses.

Business and social science researchers often ask non-testable research questions.

There is a significant difference between the level of male and female satisfaction with the service.There are basically two kinds of research questions: testable and non-testable.Neither is better than the other, and both have a place in customer satisfaction and employee surveys.For example, imagine that we've done our survey, and now we need to decide what constitutes satisfactory service? There is no exact cutoff point where we would say "yes" our customers are satisfied, or "no" they are not.When we ask questions like this, it's important to establish a decision making guideline before doing the survey.

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There is no significant difference between the level of male and female satisfaction with the service.

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