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If you issue tickets, response is easier as the tickets are trackable.
It can reduce abandoned carts, and the chat records can serve as a readily available base for any future campaigns.
The plugin monitors chats in real-time allow file sharing and advanced analytics.
The built-in ticketing system ensures 24 x 7 customer support by replacing the chat widget when no operators are available.
You can add a chat box at the bottom of every page, including the checkout page.
Visitors do not have to wait for a reply, they get instant and real-time support.
By converting into an automated email system when you are offline, it helps you generate valuable leads.
A live chat option can help answer a customer’s specific queries and increase the chances of conversions.