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After one of my recent Windows Updates, Microsoft Outlook has stopped syncing the emails and was not sending, receiving, refreshing or downloading any new email.
While my other accounts were syncing, one Hotmail email account had stopped syncing. Now under Info, click on Account Settings and open the settings for the affected account.
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In some cases, your mail program will default to storing your sent messages locally (on your computer) rather than on the server, meaning you won't have access to them on any other device other than the one with the locally configured sent folder -- this is most likely to occur on a laptop or desktop and not a tablet or phone.
If you still need to manually specify which sent folder to use, you can find the mailbox folder configuration using the following directions.
If your mail app has already created a folder called "Sent Messages" to use, prior to Nov 2018, you can fix this easily!
In some cases your mail app will create different folders, like "Sent Messages" rather than "Sent", As of Nov 2018, we have implemented server-side configuration adjustments to auto-detect when your mail app wishes to use folders like "Sent Messages" or "Sent Items" and create it as an alias to "Sent" rather than creating a completely separate mailbox.
For some mail apps (like Apple Mail and our Webmail) this will occur automatically and you'll never know it's happened.
Move your messages back into the folder you want them to live in long-term.
But Outlook still shows the folder was last updated more than 15 mins earlier. You can see the Sync Stats for the Inbox folder aren't correct (this is missing recent emails), unless you perform any of the above steps: The Outlook Connection Status appears fine: When Outlook is autoconfigured I noticed that the Send/Receive group is configured like this by default: If I tick the check box for "Include the selected account for this group" Outlook still doesn't update the Inbox unless it's closed and reopened.
I am using BES with Exchange and I have certain emails that get put into a folder in my mailbox folder.