I have also written a new book about AI, click here for more information.To read my future posts simply join my network here or click 'Follow'.
Consumers will become frustrated with a bot similar to how they would with a human if their queries don’t produce a helpful response. Avoid repetitive responses It's important that your bot can clarify questions when they don't understand, and it can give the consumer a way out of the interaction.There are several things to consider when you are developing a personality for your chatbot.1. You can imagine that a chatbot built to respond to a person in an emergency such as Rescue should be efficient and straightforward with questions and responses while not wasting time trying to be clever.Similarly, you likely don’t want your financial institution’s chatbot to “joke” with you about a negative account balance or razz you about a meager savings account.Personality is important, but performance takes priority Robert Hoffer, the creator of Smarter Child, explained their goal was to create a bot people would actually use and to achieve that objective, “we had to make the best friend on the Internet.” They succeeded in creating a bot who could respond with funny, sad, and sarcastic comments—ultimately more human-like than a robot.And, back in 2000, it spoke to 250,000 humans each day, which was extraordinary for the time, so there’s no debate that it was used! In fact, some bots require brevity and direct responses, and chit-chat would be unwelcome.
The five factors include openness to experience, conscientiousness, extraversion, agreeableness, and neuroticism.